Privacy Policy

Montavra Global is the trading name of Rama Chandra Das ("we," "us," or "our"). We operate the website montavraglobal.com and provide online retail services, including physical goods and digital products. This Privacy Policy describes how we collect, use, process, and share your personal information when you visit, utilize our services, or make a purchase from our store. This policy complies with global data protection frameworks, including the EU General Data Protection Regulation (GDPR), the UK GDPR, and the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

Legal Owner/Entity: Rama Chandra Das (Sole Proprietorship)

Trading Name: Montavra Global
Registered Address: Chunhabhati lain, Near Trinath Temple, Choudhary Bazar, Cuttack, Odisha, 753002, India
Customer Support Email: support@montavraglobal.com
Privacy Requests Email: privacy@montavraglobal.com

We collect various categories of personal information directly from you, automatically through your device, and from third-party partners to provide our services:

Identifiers & Contact Information: Your name, billing address, shipping address, email address, and phone number.

Commercial Information: Details regarding your order history, products purchased, returned, or exchanged, and digital download access logs.

Device, Network Activity, and Analytics: We automatically collect details about your device, web browser, IP address, time zone, and interaction with the site using cookies, pixels, and tracking tags.

Payment Information: Transactions are processed via secure third-party payment gateways. We do not collect, process, or store your full credit card or debit card details on our internal servers.

If you are a resident of the European Economic Area (EEA) or the United Kingdom, we process your personal information under the following lawful bases established by Article 6 of the GDPR:

Contractual Necessity: To process your payment, arrange for shipping via our global fulfillment partners, provide invoices, and deliver digital goods.

Legitimate Interests: To screen for potential fraud, optimize our site performance, analyze customer engagement, and improve our product offerings.

Consent: For deploying non-essential tracking cookies and for marketing communications. You maintain the right to withdraw this consent at any time via our Privacy Choices or Cookie Preference controls.

We and our partners, including Shopify and analytics/advertising providers (such as Google Analytics 4, Meta Pixel, TikTok Pixel, and Microsoft UET tags), use cookies and similar technologies to operate the store, measure traffic, and personalize marketing. If you are in a region where consent is required for non-essential cookies, we will request that consent through our compliance banner. You can change your preferences at any time.

Montavra Global operates a hybrid retail model utilizing an international supply chain. To fulfill our contractual obligations, we share your data with trusted third parties:

Shopify Infrastructure: Our store is hosted by Shopify. Shopify processes personal data to help us operate the store, process orders, detect fraud, and deliver related commerce services (including Shopify Network Intelligence).

Fulfillment Partners: We share your name, shipping address, and phone number with our global dropshipping suppliers (including Zendrop, CJ Dropshipping, and their logistics networks) to ensure products are packed and dispatched directly to your location.

International Transfers: Because we operate internationally, your data may be transferred to, stored, and processed in countries outside of your residence. Where required by applicable law, we rely on legally recognized transfer mechanisms and safeguards provided by our service partners.

Depending on your jurisdiction, you possess statutory rights regarding your personal data:

Right to Access & Portability: Request a copy of the personal data we hold about you.

Right to Erasure (Deletion): Request the deletion of your personal information, subject to legal retention exceptions.

Right to Rectification: Request corrections to inaccurate data.

Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

We do not sell personal data for monetary compensation. However, under California law, utilizing third-party cookies for cross-context behavioral advertising (e.g., retargeting ads via Meta or Google) may be classified as "sharing" or "selling" personal information. Residents of applicable US states may opt out of this activity by clicking the "Your Privacy Choices" link on our website or by enabling recognized Global Privacy Control (GPC) signals in their browser.

We retain personal information for as long as reasonably necessary to fulfill orders, process returns, prevent fraud, and comply with tax and legal obligations. Our store is not directed to children, and we do not knowingly collect personal information from children where prohibited by law.

To exercise any of your privacy rights, please email us directly at privacy@montavraglobal.com or support@montavraglobal.com. Please include enough information for us to verify and process your request.