Shipping & Delivery Policy

Montavra Global serves a highly curated international audience. While our digital products and assets are instantly accessible worldwide upon purchase, our physical retail items are exclusively cleared for transit to the following 11 priority zones:

• North America: United States, Canada.
  
• United Kingdom & Europe: United Kingdom, Norway, Sweden, Netherlands, France, Germany, Italy, Spain, Ireland.
  
• Oceania: Australia.

Operational Directive for Regional Customers: To maintain strict compliance with domestic foreign exchange, trade, and localized logistic frameworks, physical shipping is not offered to addresses within the Domestic Tariff Area (DTA) of India through this global portal. Domestic buyers are automatically routed to our dedicated regional storefront channel.

Internal Timeline: All physical item orders enter a mandatory processing, quality-assurance verification, and packaging phase requiring 1 to 5 business days before official dispatch. Processing parameters are executed exclusively Monday through Friday, excluding weekends and official public holidays.

Global Sourcing Matrix: We utilize an optimized, globally distributed fulfillment infrastructure. Inventory assets are dispatched directly from our highly vetted international manufacturing networks, fulfillment centers, and private warehouse nodes located in the United States, Europe, or Asia.

Multi-Supplier Distribution: Because our store utilizes specialized manufacturing facilities for different product categories, orders containing multiple distinct items may be fulfilled across separate logistics corridors.

Separate Cargo Arrivals: Consequently, your items may be split into separate packages and arrive on completely different dates. Unique tracking numbers will be automatically generated and transmitted for each individual cargo package as it leaves its respective warehouse.

Once the processing and verification phase is finalized, please anticipate the following estimated regional shipping windows:

United States & Canada: 7-15 Business Days.

United Kingdom & Europe: 7-15 Business Days.

Australia: 7-15 Business Days.

Operational Notice regarding Transit Windows: The transit periods stated above represent realistic operational tracking metrics under normal conditions. Extenuating cross-border circumstances outside our structural control including destination customs clearance processing queues, local postal gridlock, extreme weather, or regional courier labor disruptions may introduce unforeseen delivery extensions. International shipping times are baseline estimates and do not represent absolute guarantees.

Fulfillment Basis: All physical cargo items are routed exclusively on a Delivered Duty Unpaid (DDU) / Delivered at Place (DAP) financial protocol.

Buyer Liability: The product prices and standard logistics fees presented during the storefront checkout process do not include import tariffs, international value-added taxes (VAT), local customs clearance fees, or border entry adjustments applied by your destination state.

Refusal Protocols: The buyer is solely and legally responsible for paying all destination import adjustments upon the parcel's arrival. If a customer abandons or refuses a shipment due to localized customs fees, Montavra Global is entirely legally exempt from providing a cargo refund or covering return shipping costs.

Fulfillment Security: The customer bears absolute, non-waivable liability for entering an exact, complete, and deliverable international shipping address during the checkout protocol.

Failed Delivery Penalties: If a shipment fails delivery or is returned to our international supplier networks due to an incomplete, vague, or incorrect address layout provided by the buyer, the customer will be held structurally responsible for all re-shipping fees and the initial logistics outlay.

The 48-Hour Reporting Protocol: Upon shipment dispatch, a tracking number is automatically routed to your verified email. If a package tracking link registers as "Delivered" but the cargo is physically missing, or if tracking halts completely, you must notify our service team at support@montavraglobal.com within 48 hours.

Carrier Reviews: This strict 48-hour notification allows us to instantly file binding formal claims with international carrier networks (e.g., FedEx, USPS, DHL, CJPacket) before their operational claim windows expire.